Job Posting: Software Technical Support Analyst at 2435385 Ontario Inc.
Employer: 2435385 Ontario Inc.
Location: St. Catharines, ON
Salary: $30.00 hourly / 35 hours per week
Terms of Employment: Permanent, Full-time
Start Date: As soon as possible
Verified: Source Job Bank #2531195
2435385 Ontario Inc. is seeking a Software Technical Support Analyst to join their team in St. Catharines, ON. This is a full-time position with a salary of $30.00 per hour. The selected candidate will be responsible for providing technical support to computer users, troubleshooting problems, and offering solutions.
As a Software Technical Support Analyst, your tasks may include:
- Communicating electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consulting user guides, technical manuals, and other documents to research and implement solutions
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Participating in the redesign of applications and other software
- Supervising other technical support workers in this group
- Providing business systems, network, and internet support to users in response to identified difficulties
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and Specialization:
The ideal candidate should have a Bachelor’s degree and at least 2 years of experience in a similar technical support role. They should have knowledge of mapping and data visualization software, database software, data analysis software, and SharePoint.
The work conditions include a fast-paced environment with tight deadlines. The successful candidate should pay attention to detail and be able to sit for extended periods.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply:
You can apply via email at firstname.lastname@example.org.
Good luck with your application!