Job Title: Customer Service Representative Supervisor
Employer: Polar Home Fashions Ltd.
Location: Markham, ON
Salary: $29.00 to $32.00 hourly (to be negotiated) / 30 to 35 hours per week
Terms of Employment: Permanent employment, Full time
Start Date: Starts as soon as possible
Vacancies: 1 vacancy

Job Overview:
Polar Home Fashions Ltd. is seeking a Customer Service Representative Supervisor to join their team in Markham, ON. The Customer Service Representative Supervisor will be responsible for coordinating and supervising the work of customer service representatives, ensuring the smooth operation of computer systems and equipment, and maintaining efficient customer service procedures.

Responsibilities and Tasks:

The Customer Service Representative Supervisor’s responsibilities include, but are not limited to:

  • Coordinating, assigning, and reviewing work of customer service representatives.
  • Ensuring the smooth operation of computer systems, equipment, and machinery, and arranging for maintenance and repair work.
  • Establishing work schedules and procedures and coordinating activities with other work units or departments.
  • Examining and verifying the accuracy of work and authorizing routine deposits and withdrawals.
  • Identifying training needs and providing training to workers in job duties and company policies.
  • Requisitioning materials and supplies for the customer service department.
  • Resolving work-related problems and preparing and submitting progress and other reports.

Personal Suitability:
The ideal candidate should possess the following personal traits:

  1. Accurate
  2. Client focus
  3. Dependability
  4. Efficient interpersonal skills
  5. Excellent oral communication
  6. Excellent written communication
  7. Initiative
  8. Interpersonal awareness
  9. Judgment
  10. Organized
  11. Reliability
  12. Team player

Experience and Qualifications:

  • The candidate should have 1 year to less than 2 years of relevant experience.
  • A College/CEGEP degree is required.

Who can apply to this job?
The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply:

Interested applicants can apply for the Customer Service Representative Supervisor position at Polar Home Fashions Ltd. by email to

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